Bakers Delight franchise under pressure over penalty rates, back-pay

Ava Handsley​ always wondered why she didn't get paid penalty rates.

Since starting as a 15-year-old at a Doncaster East Bakers Delight she has always been paid a flat rate, at first just $8.58 an hour. Then at the turn of the year she came across a Facebook page telling her she was being underpaid.